FlexiSpot Limited Warranty
This limited warranty offered by FlexiSpot covers defects in material or workmanship in new FlexiSpot products. This warranty extends to the original purchaser only and is non-transferable. Only consumers purchasing FlexiSpot products from authorized FlexiSpot retailers or resellers may benefit from our limited warranty.
What is Covered?
The FlexiSpot limited warranty covers our products against defects in material or workmanship as follows:
- FlexiSpot Height Adjustable Desk Frames
All height – adjustable desks purchased on or after October 5, 2016 include a 5-year warranty for the frame, and a 2-year warranty for the motor, controller and switch, electronics and other mechanisms.
- FlexiSpot Sit-Stand Desktop Workstations
All standing desks purchased on or after October 5, 2016 include a 3-year warranty for the frame, medium-fiber desktop and mechanisms.
All desk bikes purchased on or after October 5, 2016 include a 1-year warranty for the frame, and a 1-year warranty for the electronics.
All monitor mounts purchased on or after October 5, 2016 include a 3-year warranty for the arms, gas spring system and mechanisms.
What are your Remedies?
FlexiSpot will replace at no charge to the consumer the defective parts only or, at FlexiSpot’s option, replace any product or part of the product that is defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If FlexiSpot is unable to provide a replacement and repair is not practical or cannot be completed in a timely fashion, FlexiSpot may elect to refund the purchase price in exchange for the return of the product.
In the rare event that your FlexiSpot product is defective, we will provide you with a replacement item shipped at no cost to you if within the warranty period.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. FlexiSpot NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.
What is not Covered?
Our limited warranty does not cover any problem that is caused by:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship.
- Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
- Accessories, connected materials and products, or related products not manufactured by FlexiSpot.
- Conditions, malfunctions or damage resulting from failure to follow the instructions and guidelines relating to the product’s intended use.
Our limited warranty is void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).
How to File a Claim?
In order to receive the benefit of our limited warranty, you need to process your claim in compliance with the terms of this limited warranty and follow proper return procedure. To request warranty service, please contact customer service via email at firstname.lastname@example.org or at (02) 8553-9166 (9am-5pm PHT, M-F). Our customer service will reply to your email within 24 working hours. You will need to provide the following for filing a claim:
- Sales Receipt with Original Purchaser’s Name, Address, Date of Purchase, Name of Authorized Retailer or Reseller (Note that the warranty extends to the Original Purchaser only.)
- Reason for Filing a Claim
- Video or Picture of the Defect
Implied Warranties and Limitation of Damages
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY, AND FLEXISPOT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FLEXISPOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow limitations on the duration of an implied warranty or the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This Warranty shall be governed by the laws of the Republic of the Philippines, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.